Our Service Philosophy

Service Contents

FAQ and Troubleshooting

All panels and/or monitor screen display video incorrectly or do not display video at all

Incorrect video input or panel settings on Control System

Remedy
 
Check settings (PAL/SECAM/NTSC selection, overall panel intensity setting, etc.)

Unusable video signal or defective video source

Remedy
 
Check video source.

Fault on Control System

Remedy
 
Inspect connections and cables. Correct poor connections. Repair or replace damaged cables.

Device on Control System defective

Remedy
 
Have faulty panel or device tested and serviced by INFiLED service technician or supplier.

Display cuts out intermittently

Panel is too hot

Remedy
 
Ensure free airflow around spine. Clean spine.
Check that ambient temperature does not exceed max, permitted level.
Contact INFiLED for service.

Fault on the control systems

Remedy
 
Inspect connections and cables. Correct poor connections. Repair or replace damaged cables

One LED module cuts out

LED module incorrectly installed and connected.

Remedy
 
Check module. Replace LED module.

Panel is completely dead

No power to panel

Remedy
 
Check power and connections.

Fuse blown

Remedy
 
Disconnect panel from power. Contact INFiLED Professional for service.

Defective PSU (power supply unit)

Remedy
 
Disconnect panel from power. Contact INFiLED
Professional for service.

One or more panels displays video incorrectly or does not display video at all

Incorrect panel settings on Control System

Remedy
 
Check settings (display configuration, panel DeviceProperties, etc.)

Fault on Control System connection

Remedy
 
Inspect connections and cables. Correct poor connections. Repair or replace damaged cables.

Panel defective

Remedy
 
Have faulty panel serviced by INFiLED service technician.

Other device on Control System defective

Remedy
 
Replace with a device known to be operating correctly. Have faulty device tested and serviced.

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