Our Service Philosophy
Service Contents
FAQ and Troubleshooting
All panels and/or monitor screen display video incorrectly or do not display video at all
Incorrect video input or panel settings on Control System
Remedy
Check settings (PAL/SECAM/NTSC selection, overall panel intensity setting, etc.)
Unusable video signal or defective video source
Remedy
Check video source.
Fault on Control System
Remedy
Inspect connections and cables. Correct poor connections. Repair or replace damaged cables.
Device on Control System defective
Remedy
Have faulty panel or device tested and serviced by INFiLED service technician or supplier.
Display cuts out intermittently
Panel is too hot
Remedy
Ensure free airflow around spine. Clean spine.
Check that ambient temperature does not exceed max, permitted level.
Contact INFiLED for service.
Fault on the control systems
Remedy
Inspect connections and cables. Correct poor connections. Repair or replace damaged cables
One LED module cuts out
LED module incorrectly installed and connected.
Remedy
Check module. Replace LED module.
Panel is completely dead
No power to panel
Remedy
Check power and connections.
Fuse blown
Remedy
Disconnect panel from power. Contact INFiLED Professional for service.
Defective PSU (power supply unit)
Remedy
Disconnect panel from power. Contact INFiLED
Professional for service.
One or more panels displays video incorrectly or does not display video at all
Incorrect panel settings on Control System
Remedy
Check settings (display configuration, panel DeviceProperties, etc.)
Fault on Control System connection
Remedy
Inspect connections and cables. Correct poor connections. Repair or replace damaged cables.
Panel defective
Remedy
Have faulty panel serviced by INFiLED service technician.
Other device on Control System defective
Remedy
Replace with a device known to be operating correctly. Have faulty device tested and serviced.